Trust & safety
Anonymous posting, with real rules behind it.
You can speak up without using your name. That does not mean anything goes. Here is exactly what happens to a post between the moment you write it and the moment anyone else can read it.
- 01
You post under a pseudonym
No real name is required to take part. You tell us what happened with your association and rate it. Anonymity is allowed, but it does not switch the rules off.
- 02
AI screens it before it publishes
Every submission runs through automated screening first. It looks for threats, harassment, hate, doxxing, off-topic spam, and unverifiable accusations of crime, and it scans for personal data that should not be public.
- 03
Personal details are redacted
Names of individuals, home and unit addresses, emails, phone numbers, and similar identifiers are flagged and removed or masked, so the post is about the association, not a person.
- 04
A human queue backs it up
When the screening is unsure, the submission goes to a person to review rather than straight to the site. When in doubt, we hold a post back instead of publishing it.
- 05
There is a way to ask for removal
If something gets through that should not have, anyone can send a notice and request a takedown. We keep a record of these so we can act on them and follow up.
Reviews are about the association, never an individual
Ratings, reviews, and stories describe the association and the roles that run it, such as the board or management. They are not the place to go after a named neighbor, board member, or staffer. We screen for that on the way in, and we remove personal identifiers so a post cannot be turned into a campaign against one person.
Authenticity
How we keep reviews honest
Screening catches threats and PII. A separate check aims at a different failure mode: reviews that aren't a genuine homeowner's own experience.
A review or story must be your own lived experience as a homeowner in the association, in your own words. We enforce one household, one review: repeat submissions about the same association from the same author update or replace their earlier post rather than piling up as separate entries.
A board or manager writing about their own association, coordinated pile-ons after a dispute, and reviews traded or paid for are all removed under the same community rules that cover threats and doxxing. We do not run a perfect lie detector — we do not verify every claim — but a pattern of coordinated or self-interested posting is exactly the kind of signal our human review queue is built to catch, and any reader can report a post that looks staged.
Why we screen before, not after
Most platforms publish first and clean up later. We do it the other way around. Posts that name people, share private data, or make flat accusations of crime can cause real harm the moment they go live, so the screening sits in front of publication, not behind it. The trade-off is that a post can take a little longer to appear. We think that is the right trade for everyone involved, including the person posting.
This is the public explainer
This page describes the posture in plain English. The working review tools themselves are staff-only and are not linked from here. If you have spotted something that needs attention, use the takedown and notice path rather than looking for a queue to post in.
Need something taken down?
If a post includes your personal information, names an individual, or is false, file a notice and a human will review it. For anything that just looks off, report the post and it goes to the same review queue.